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MPF Welcomes Radian: Delivering Outstanding Customer Experiences

MPF Webinars

 

Date / Time: Thursday, January 14, 2021 1:00 PM - 2:00 PM

Location: Webinar

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s mortgage and real estate technologies improve, the dependency on human interaction for knowledge and guidance is slowly reducing. Ironically, less dependency has actually heightened the expectations for a more consultative and customer centric experience. Get ready for a short and interactive group learning event unlike “customer service” programs of the past.

You will learn: 

  • Innovative approaches for engaging customers in a way that builds stronger rapport and customer satisfaction
  • How to compare and contrast consultative and transactional conversations and how they impact the customer experience
  • To utilize the q-storming technique to be more consultative in addressing customers’ needs
  • Techniques for gaining feedback from customers.

 

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Address:

500 SW Wanamaker Road
Topeka, KS 66606

Phone:

785.233.0507

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